Return Policy

At endlessfuntoy.com, your satisfaction is our top priority. We are dedicated to ensuring you are completely happy with your purchase of Endless Fun Toy products. If for any reason you are not entirely satisfied with your order, we are here to help. This policy outlines the process and conditions for returning items to us.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it. This means it must be unused, in its original packaging, and with all tags and accessories intact. We also require the original receipt or proof of purchase to process your return.

For health and safety reasons, certain items are considered final sale and are not eligible for return. This includes any product that has been opened, used, or is not in a resalable condition. We reserve the right to refuse any return that does not meet these criteria.

How to Initiate a Return

Starting a return is a straightforward process designed to be as hassle-free as possible.

  1. Contact Us: To begin, please get in touch with our customer support team through the contact form on our website. You will need to provide your order number and a brief reason for the return.
  2. Return Authorization: Once we receive your request, our team will review it and provide you with a Return Merchandise Authorization (RMA) number and further instructions. Please do not send your purchase back to us without an RMA number, as we cannot process returns that arrive without prior authorization.
  3. Ship Your Item: After receiving your RMA, you can ship your item back to us. Please ensure the product is securely packaged to prevent damage during transit.

Refunds

Once we receive your returned item, our team will inspect it to confirm it meets our return conditions. We will then notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed automatically. A credit will be issued to your original method of payment. Please allow a few business days for your bank or credit card company to process and post the refund to your account.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you received an incorrect or faulty item, please contact us immediately, and we will arrange for a replacement to be sent to you.

If you simply wish to exchange an item for a different size, color, or model, we recommend returning the original item for a refund and placing a new order for the desired product. This is often the fastest way to get the item you want.

Gift Returns

If you received an Endless Fun Toy product as a gift that was shipped directly to you, you will receive a gift credit for the value of your return once the item is received and inspected.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves to give to you later, the refund will be issued to the original purchaser.

Sale Items

Only regular-priced items may be returned. Unfortunately, we cannot offer refunds or exchanges for items purchased on sale or as part of a promotional offer. All sale items are considered final sale.